How to Succeed at Radical Relationships June 1, 2021 by Sandler in Customer Relationships Mike Montague interviews Shawn Nason on How to Succeed at Radical Relationships. How to Succeed When A Client Leaves February 5, 2021 by Hamish Knox in Customer Relationships Humans are either open or close minded to any suggestion. Once the mind is closed its nigh impossible to open it back up again until that person wants to re-open their mind. How to Succeed When A Client Leaves [PODCAST] January 25, 2021 by Sandler in Customer Relationships Mike Montague interviews Hamish Knox on How to Succeed When a Client Leaves. In Relationships, the Key is Trust November 14, 2020 by Brian Jackson in Customer Relationships Are “Relationships” really relevant to the sales profession? Client Retention: It's Personal October 28, 2020 by Sandler in Customer Relationships One of best pieces of advice I ever received about holding on to important clients and customers was this: During times of uncertainty, approach your business contacts from a different perspective than during so-called “normal” times. Client Retention Via Strengthening the Relationship: Key to Success in Chaotic Times September 25, 2020 by Tom Wilson in Customer Relationships The global pandemic has highlighted the need for sales teams to focus appropriate amounts of selling time, effort, and energy on client retention. Critical Elements of Proactive Client Retention September 10, 2020 by Sandler in Customer Relationships Everyone loves a good quiz and the Sandler Research Center has a tricky question for any business leader responsible for customer success or net revenue retention. How to Succeed at Customer Service [PODCAST] August 19, 2020 by Sandler in Customer Relationships Mike Montague interviews Ray Setter on How to Succeed at Customer Service. Benchmarking for Client Satisfaction July 11, 2020 by Tom Wilson in Customer Relationships The value of client retention is significant, especially when compared to the cost of customer acquisition. The Critical Elements of Proactive Client Retention [PODCAST] May 20, 2020 by Sandler in Customer Relationships Brian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention. See more posts